Terms of service

These Conditions of Sale govern the conditions applicable to sales made between any natural person wishing to purchase products (the "Products") via the website(s) of this website. By accessing the website, you agree to these Terms and other applicable laws.
With regard to your purchases in the Online Shop we will communicate electronically by sending email or posting electronically. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing.
Please note that these Sales Terms give you specific rights, and you may have other rights, which vary from jurisdiction to jurisdiction.
1. Conditions of application of these Conditions of Sale
These Conditions of Sale apply only to purchases concluded via the Online Store.
We reserve the right to modify these Conditions of Sale at any time. The date of entry into force of these Conditions of Sale is indicated above. The applicable Conditions of Sale are those in force on the date the order is placed.
ANY ORDER OF PRODUCTS IMPLIES YOUR UNRESERVED ACCEPTANCE OF THESE CONDITIONS OF SALE
 
2. Place an order
We draw your attention to the fact that orders can only be placed by consumers (natural persons acting for purposes that do not fall within the scope of their commercial, industrial, craft or liberal activity). Therefore, we will not accept orders placed by companies, associations, independent contractors or by any other type of legal entity.
In order to be able to purchase the Products, you must:
Provide your name and address, telephone number, email address, payment details and any other required information;
If you have created an account with a personal username and password, always make sure you protect your password and do not disclose it to anyone as you are personally responsible for every purchase made with your username and password. Your password.
3. Order process and conclusion of contract
You agree that your order constitutes an offer to purchase the Product(s) listed in your order subject to these Terms of Sale. Any order must therefore imperatively be accepted by Us.
We reserve the right to unilaterally refuse orders, in particular those that we deem abnormal, those that we suspect of being placed in bad faith or those that have not been placed by consumers. We are not required to justify our refusal unless we wish.
After having received your order, and insofar as we accept it, we will send you an order confirmation by e-mail containing your order number and the details of the Product(s) you have ordered. as well as the Conditions of Sale.
The conclusion of the sales contract will take place when you receive the order confirmation e-mail.
However, we draw your attention to the fact that the sales contract for the ski bindings will not be concluded until you have confirmed to us the information required for the mounting and adjustment of the bindings on your skis and that we have not have not acknowledged receipt of these
You remain responsible for the accuracy of the data you provide to us.
The order confirmation e-mail constitutes proof of your purchase, so please keep it.
4. Prices, Delivery and order processing costs, and VAT
The price charged for a Product will be the price in effect at the time the order is placed and will be indicated in the order confirmation email.
We reserve the right to change prices at any time and without notification. Price increases will only be applicable to orders placed after such changes.
The prices of the Product(s) include VAT and other applicable taxes but do not include delivery and handling costs.
The additional costs relating to the delivery and processing of the order and the related VAT or any other applicable taxes will be indicated on the Online Shop during the ordering process and will also be included in the order confirmation e-mail.
Insofar as we are unable to calculate the amount of certain additional costs before the conclusion of the sales contract, we will inform you of the methods of calculating the final price before placing your order.
 
5. Delivery
We deliver the Products in France subject to the following restrictions:
We are unable to deliver to:
Overseas military addresses,
jails
Guadeloupe, Martinique, Guyana, Mayotte, Réunion, New Caledonia, French Polynesia, Saint-Pierre-et-Miquelon, Saint-Barthélemy, Saint-Martin, French Southern & Antarctic Lands, Wallis and Futuna,
monaco
The delivery options are as follows:
Standard at home: 2 to 3 working days
Express at home: 1 to 2 working days
UPS relay point: 2 working days
The delivery time and the delivery option you have chosen will be confirmed to you in the order confirmation.
The delivery date will not exceed 30 days, unless you have specifically consented to a later date.
If you order personalized Product(s), the manufacturing time of said personalized Product(s) will be added to the delivery time depending on the delivery option selected.
 
If you unreasonably postpone delivery or delay receipt of delivery after we have notified you that we have attempted to deliver the Product(s) ordered to you, or if you have provided us with a wrong delivery which results in unsuccessful delivery, the delivery package will be sent back to us. If the Product(s) remain undelivered for a period of 7 working days after the first attempt at delivery and are returned to us undelivered, we reserve the right to cancel the contract of sale and, upon receipt of the returned delivery package, we will reimburse you in accordance with the provisions of Article 9.
We cannot be held liable for late delivery or failure to perform, if the delay or failure results from unforeseeable and insurmountable facts, from a third party to the contract or from a case of force majeure. We recommend that you examine the package and the Product(s) received within 14 (fourteen) days of their delivery as well as check their condition and whether the contents of the package are complete. In case of damaged or missing Product(s), please contact our customer service.
6. Product Availability
We do not guarantee the availability of the Products in the Online Store.
With the exception of orders already accepted, we reserve the right, without liability and without prior notice, to change, interrupt or stop the sale of any Product.

7. Compatibility and Product Information
We ask you, when placing your order, to make sure that the Product(s) you buy are compatible with the use for which you intend to use them. Please use the Online Store as your ultimate point of reference when checking compatibility. In the event of a difference between the content of the Online Store and any other website (or any other source of information), the compatibility of the Product(s) as it appears on the Online Store at the time of purchase shall prevail.
8. Payment
Payment can be made by credit cards
All payments will be subject to security checks.
Therefore, our services may contact you to confirm your order information and order data such as proof of your address, proof of address in the name of the person indicated for the delivery address , etc.

9. Returns and Refunds
We draw your attention to the fact that we will only process returns and refunds for the Product(s) purchased via our Online Shop.
You may only return to us Product(s) which you have taken reasonable care of and which you have not used in a manner other than that which is necessary to establish the nature, characteristics and good operation of the Product(s). You will be responsible for any depreciation of the Product(s) resulting from your handling of the Product(s) other than that which is necessary to establish the nature, characteristics and proper functioning of the Product(s). ) purchased.
Once we have received your online request and validated your return request, we will send you a confirmation email.
You must then return the Product(s) without undue delay and, in any event, no later than 30 days following the communication of your decision to withdraw from the contract.
Return procedure
You must return the Product(s) in their original packaging. You must include all accessories, instruction manuals and any freebies that arrived with the package. Where a Product has been purchased as part of a bundle of multiple Products, all Products in the bundle must be returned. We ask that you take reasonable care of the Product(s) and return them to us in the condition in which they were delivered to you. Please pack the Product(s) securely and ensure that your order number is clearly visible on the outside of the package. To ensure a quick and secure return, we encourage you to follow the return instructions provided.
We will refund the price you paid for the Product(s) plus the initial delivery costs within 14 days of receipt of the returned Product(s) in our warehouse. If you have expressly chosen an express delivery method, only the initial standard delivery costs will be refunded to you.
The refund will be confirmed to you by e-mail. Payment will be made using the same payment method you used for the original transaction.
If you are returning Product(s) 1) which you are not entitled to return, 2) which you have damaged or used in any way other than as necessary to establish the nature, characteristics and proper functioning of the Product(s), or 3) with one or more Product(s) missing, or 4) which you do not have, of any other manner, taken reasonable care including for their return, we reserve the right either to refuse your return and refuse to refund you, or to reduce any payment which must be refunded to you, this up to the amount of the depreciation of the Product (s) (s), subject to applicable legal provisions.
Other cases of return: If the Products you have received do not correspond to those you ordered or if your delivery is incomplete or has been damaged during transport, please contact our customer service department without delay by e-mail.
10. Commercial warranty
We also grant you a commercial guarantee for the Product(s) detailed on our website, in the guarantee policy section.
However, the following damage is not covered by the warranty:
a) Damage resulting from normal wear and tear of the Product(s)
b) Damage resulting from transport or storage of the Product(s)
c) Damage resulting from non-compliant use of the Product(s) or poor maintenance
d) Damage resulting from non-compliance with the instructions for use and maintenance of the Product(s) as defined in the instructions for use of the Product(s)
e) Damage resulting from the modification of the Product(s)
f) Damage resulting from shock, caused by sharp objects, twisting, compression, dropping, abnormal impact and other actions beyond our control.
If you believe you are entitled to warranty services, please contact our customer service department without delay by e-mail.
11. Personal Data
The HOFF privacy policy and additional provisions in these Sales Terms govern the use of your personal data. Purchasing of goods in the Online Store requires that you accept the HOFF privacy policy and the processing of personal data as described in the HOFF privacy policy.

12. Our Liability
These Sales Terms set out the full extent of our obligations and liabilities in respect of the Products. To the extent permitted by applicable law, there are no other warranties, conditions or other terms that are binding on us than the ones mentioned in these Sales Terms. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
We shall not be liable whether in contract, tort or otherwise for any economic losses (including without limitation loss of income, loss of profits, loss of contracts, business or anticipated savings), loss of data, loss of goodwill or reputation or for any special, indirect, consequential or punitive loss or damage of any kind howsoever arising. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.


13. General Provisions
The Online Shop may only be used for lawful purposes and in accordance with the law. You agree to comply with all laws, statutes and regulations applicable to the Online Store and to any transaction made through the Online Store.
In the event that one or more provision(s) of these Conditions of Sale are declared invalid, illegal or unenforceable, said provision(s) shall be (will) be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the other provisions will not be affected or impaired in any way.
With respect to purchases made through the Online Store, we will communicate electronically, by sending e-mails or through other electronic publications.
WE DRAW YOUR ATTENTION TO THE FACT THAT THESE TERMS OF SALE DO NOT AFFECT (AND SHOULD NOT BE READ AS AFFECTING) YOUR LEGAL RIGHTS WHICH CANNOT BE WAIVERED OR CONTRACTUALLY LIMITED.
14. Customer Service
Our Customer Service will assist you with any questions relating to any order on the Online Store. You can contact us by e-mail , Monday to Friday between 9 a.m. and 5 p.m., with the exception of public holidays: