Shipping and delivery
When will I receive my order? What is the shipping cost?
*Delivery times may be delayed during promotional periods due to high demand for orders.
| AREA | DELIVERY TIME | SHIPPING COST | RETURN COST | DELIVERY COMPANY | RETURN COMPANY |
| Spain - Peninsular | 10- 15 business days | Free shipping | FREE RETURNS | SEUR | SEUR |
| Balearic Islands - Portugall | 10- 15 business days | Free shipping | FREE RETURNS | SEUR | SEUR |
| Europe 1 - France, Belgium, Italy, Luxembourg, Netherlands, Monaco | 10- 15 business days | Free shipping | FREE RETURNS | UPS | UPS |
| Germany | 10- 15 business days | Free shipping | FREE RETURNS | UPS/DHL | UPS/DHL |
| Europe 2 - Poland, Austria, Denmark, Ireland, Czeck Republic, Sweden | 10- 15 business days | Free shipping | FREE RETURNS | DPD GROUP | UPS |
| Europa 3 - Hungary, Bulgaria, Estonia, Finland, Latvia, Lithuania, Romania, Slovakia, Slovenia, Greece | 10- 15 business days | Free shipping | FREE RETURNS | UPS | UPS |
| Europa 4 - Cyprus, Malta, Croatia | 10- 15 business days | Free shipping | FREE RETURNS | DHL | DHL |
| Europa 5 - Liechtenstein, Switzerland, Norway, Andorra | 10- 15 business days | Free shipping | FREE RETURNS | DHL | DHL |
| Europa 6 - Gibraltar, Albania, Greenland, Turkey Ukraine | 10- 15 business days | Free shipping | FREE RETURNS | DHL | DHL |
In no event will HOFF be liable for any costs incurred by customs or for any customs hold. Shipments to destinations requiring customs clearance may require 1 (one) additional day.
The costs of customs duties, gauges or any other charges at destination shall be borne by the addressee. Furthermore, it is the customer's responsibility to make sure at the time of delivery that the shipment is in good condition. Thus, if the box is open or if the appearance of the packaging raises doubts or suspicions about violations of the inviolability of the product, the customer should not receive it, notifying HOFF immediately via e-mail [email protected]. Exceptional situations may occur that prevent these delivery times from being met, such as promotional periods, unforeseen events with the courier service, system updates or force majeure circumstances. However, HOFF undertakes to notify the customer in the event of any of the above events occurring.
If at the time of delivery, there is an absence at the indicated address and the package cannot be delivered, our courier service will contact the customer in order to find an alternative delivery solution. If, even though alternative delivery solutions have been proposed, the package still cannot be delivered on repeated occasions, it will be returned to our facilities and, once received, we will proceed to reimburse the product or products purchased.
The initial shipping costs will not be refunded. If, once the order has been dispatched and delivered within the specified period, the customer rejects the package, he/she shall be responsible for all costs incurred (transport, customs, taxes, duties, etc.). These costs will be deducted from the refund amount.
How do I know where my order is?
Once you have placed your order you will receive regular information by e-mail about the steps completed, you will also receive an e-mail alert when your order leaves our warehouse with the tracking number of the transport company and a link, which you can use to check the progress of the shipment.